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Online Web Site Privacy Notice

Operated by PenServ Plan Services, Inc.

This Privacy Policy governs the manner in which PenServ Plan Services, Inc. collects, uses, maintains and discloses information collected from the web site, (“site”). The terms “we”, “our”, or “us” means PenServ Plan Services, Inc. (“PenServ”), and the terms “you”, “your” and “user” means viewers interacting with this site.

By using this site, you understand and have accepted the following terms.

The information contained on this Site is not financial, legal or consultation advice. You should seek a Financial Professional for advice regarding your individual situation. Do not send any confidential information to Us through unsecured or unencrypted electronic communications, as we can not be responsible for identity theft from a User’s actions.

Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We will never send an electronic communication (email or text) requested personal, confidential information. If the you receive such request, contact our Customer Service at (803) 354-5084 and/or contact authorities.

Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. We do this in order maintain and improve the Site functions.

Web Browser Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If cookies are turned off or refused, some parts of the Site may not function properly.

How We Use Collected Information
PenServ may collect and use Users information for the following purposes:

To run and operate our Site
We may need your information display content on the Site correctly.

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site
We may use feedback you provide to improve our products and services.

To send Users information they agreed to receive about topics of interest to them.

To send periodic emails
We may use the email address to respond to their inquiries, questions, newsletters and/or other requests.

How We Protect Your Information
We adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners or trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters, packets or surveys. We may share your general information with these third parties for those limited purposes. Your personal confidential information is never shared.

Electronic Newsletters
If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us directly. Please note, by opting out of e-mail communications, you may not receive notifications concerning your account. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or questionnaires. We may share your non-confidential information with these third parties for those limited purposes provided that you have given us your permission.

Changes To This Privacy Policy
PenServ has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Images and Graphics Copyright
Images on the site have been purchased by Penserv, or by third parties working for PenServ, for use in marketing and promoting PenServ. Copyrights are held by the original image creators. In the event of a copyright violation, PenServ must be notified. Once notified, we will remove images considered to be in violation immediately. Photos located on should not be saved, copied or redistributed in any way. In the event of a copyright violation, we will contact you with a request to immediately stop the use of specific images noted. Original image creators and copyright holders may also contact you seeking compensation for use of images.

Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Information
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with PenServ through this site, please contact us.

PenServ Plan Services, Inc.
P.O. Box 7248
Columbia, SC 29202-7248
(803) 791-4923
(800) 849-4001 (toll-free)

This document was last updated on March 01, 2024